Specialist Disability Accommodation

What is Specialist Disability Accommodation?

Specialist Disability Accommodation (SDA) is housing designed for people with extreme functional impairment or very high support needs. 

What is the department’s role?

The Department of Families, Fairness and Housing is a registered National Disability Insurance Scheme (NDIS) SDA provider that is the landlord for many SDA homes across Victoria. Alongside many other providers we offer safe and secure SDA homes which maximise resident choice, independence and participation in the community.  

Our role is to:  

  • Provide safe and well-maintained SDA homes 
  • Help people find homes that suit their needs by advertising vacancies, matching residents, and supporting their transition 
  • Collaborate with residents, their supports and Supported Independent Living (SIL) providers to deliver great resident home and living outcomes 
  • Uphold quality and safeguarding by meeting all departmental and NDIA standards to provide a safe, and high-quality housing service 

Stages of SDA

Blue circle, house and magnifying glass

Looking for SDA housing

Green circle with document and tick

Applying for SDA housing

Yellow circle with truck with a box and an arrow

Moving into SDA housing

Living in SDA housing

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Moving out of SDA housing

We are here to support residents and their networks at every stage, whether they are looking for, finding, moving into, living in or moving out of our SDA homes.

If you have any questions, need assistance with a form, or are interested in our available homes, please contact our team using the details below.

Looking for SDA housing

Applying for SDA housing

Moving into SDA housing

Living in SDA housing

Moving out of SDA housing

Contact us

You can contact us about any housing, tenancy or property maintenance matters 

Telephone 

General enquiries: 1300 161 485 

Maintenance and repairs (24/7): 1300 292 512 

Email  

General enquiries: sda@dffh.vic.gov.au 

Maintenance and repairs: SDA.Maintenance@dffh.vic.gov.au   

Looking for SDA housing: hcsenqueries@dffh.vic.gov.au   

Mail 

Department of Families, Fairness & Housing 

Specialist Disability Accommodation  

GPO Box 1774 Melbourne VIC 3001 

Making a complaint or providing feedback

You have the right to complain if you are not happy with any part of your residency. 

This includes: 

  • your room 
  • the property 
  • your provider 
  • any services you receive as part of your residency. 

We value your feedback as it gives us the opportunity to look at the way we do things and improve our services. 

You or someone on your behalf can contact us in one of the following ways: 

Where else you can raise your complaint 

If you don’t want to make your complaint to us, you can talk to an external organisations.