Specialist Disability Accommodation
What is Specialist Disability Accommodation?
Specialist Disability Accommodation (SDA) is housing designed for people with extreme functional impairment or very high support needs.
What is the department’s role?
The Department of Families, Fairness and Housing is a registered National Disability Insurance Scheme (NDIS) SDA provider that is the landlord for many SDA homes across Victoria. Alongside many other providers we offer safe and secure SDA homes which maximise resident choice, independence and participation in the community.
Our role is to:
- Provide safe and well-maintained SDA homes
- Help people find homes that suit their needs by advertising vacancies, matching residents, and supporting their transition
- Collaborate with residents, their supports and Supported Independent Living (SIL) providers to deliver great resident home and living outcomes
- Uphold quality and safeguarding by meeting all departmental and NDIA standards to provide a safe, and high-quality housing service
Stages of SDA
Looking for SDA housing
Applying for SDA housing
Moving into SDA housing
Living in SDA housing
Moving out of SDA housing
We are here to support residents and their networks at every stage, whether they are looking for, finding, moving into, living in or moving out of our SDA homes.
If you have any questions, need assistance with a form, or are interested in our available homes, please contact our team using the details below.
Looking for SDA housing
Applying for SDA housing
Moving into SDA housing
Living in SDA housing
Moving out of SDA housing
Contact us
You can contact us about any housing, tenancy or property maintenance matters
| Telephone |
General enquiries: 1300 161 485 Maintenance and repairs (24/7): 1300 292 512 |
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General enquiries: sda@dffh.vic.gov.au Maintenance and repairs: SDA.Maintenance@dffh.vic.gov.au Looking for SDA housing: hcsenqueries@dffh.vic.gov.au |
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Department of Families, Fairness & Housing Specialist Disability Accommodation GPO Box 1774 Melbourne VIC 3001 |
Making a complaint or providing feedback
You have the right to complain if you are not happy with any part of your residency.
This includes:
- your room
- the property
- your provider
- any services you receive as part of your residency.
We value your feedback as it gives us the opportunity to look at the way we do things and improve our services.
You or someone on your behalf can contact us in one of the following ways:
- Call: 1300 161 485
- Email: SDA@dffh.vic.gov.au
- Submit your complaint online using the Feedback Management System
- Call DFFH Feedback Service: 1300 884 706
- Email DFFH Feedback Service: feedback@dffh.vic.gov.au
- Mail: GPO Box 4057, Melbourne, Victoria 3000
Where else you can raise your complaint
If you don’t want to make your complaint to us, you can talk to an external organisations.